Policy
Returns & Exchanges
Your satisfaction is our standard. Returns are always simple.
Easy Returns
Contact us to initiate a return and we'll guide you through.
Original Condition
Items must be unworn, unused, and in original packaging.
Full Refund
Receive a full refund to your original payment method.
How do I start a return?
Email us at RayJewelBox@gmail.com or WhatsApp +91 80807 82643 with your order number and the items you wish to return. Our team will assist you within 24 hours.
What condition do items need to be in?
Items must be returned in their original condition — unused, unwashed, with original tags attached and in original packaging.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 2–3 business days. Your bank may take an additional 3–5 days to reflect the credit.
Can I exchange for a different size or color?
Yes. Contact us with your exchange request and we'll do our best to accommodate. Exchanges are subject to stock availability.